Returns and Refunds



You may cancel Orders up to the time that we confirm your Order in writing to you. Once we confirm your Order, your Order is binding and cannot be changed by you. However, our refunds and exchanges process in clause CHANGE OF MIND RETURNS and FAULTY PRODUCTS may apply.

Change of mind returns

  1. We aim to ensure that you are completely satisfied with your Products. If you are not satisfied with your Product for any reason, you may be entitled to a change of mind return. The following process applies to change of mind returns:
    • You must submit a returns request via the contact details provided on the Website. Your return request must include the relevant Order details and be submitted to us within 7 days of receipt of your Order. After you submit a returns request, you must ship the Product being returned (Return Product) at your cost, to the return address notified to you (Return Address) within 7 days of the date that the Product was delivered to you (Delivery Date).
  2. All Return Products must be returned:
    • in original, undamaged condition, with no imperfections to the Products, as determined in our sole discretion; and
    • together with any proof of purchase, packaging for the Product (also undamaged and unopened) and any other information reasonably required by us.
  3. We are not responsible for Return Products that are lost in transit or not received. We recommend you return any Return Products with tracking.
  4. If we determine, in our discretion, that you have met the requirements under this clause , we will issue you a full refund credited to the original method of payment or store credit equal to the purchase price of the Product (excluding shipping costs).
  5. If we determine that you have not met the requirements under this clause , we will not offer a return, and we may either keep the Product or deliver it back to your nominated address (at your cost).
  6. Please allow up to 10 business days from when we receive the Return Product for us to process the refund. Once we process the refund, we will send you a confirmation email.
  7. We do not offer refunds or exchanges for any sale items or international orders unless the Product is faulty.
  8. We will provide a full refund of the price paid for a Product if we determine that:
    • a Product you have ordered was not received by you solely due to failure by us;
    • a Product provided to you was not substantially the same as the Product you ordered as displayed on our Website (subject to reasonable variation as a result of screen display, colour and brightness, image quality, or any other matters outlined in clause PRODUCTS- Description & Packaging ; or
    • a Product is faulty, in accordance with clause FAULTY PRODUCTS.

Faulty products

The following process applies to any Product you believe to be faulty.

    • You must inspect all Products immediately on receipt of the Products and before use/consumption.
    • You must do all that is reasonable to prevent the Products from becoming defective or to mitigate further harm or damage. Products must be stored in a manner that does not cause any further harm or damage to the Products. Products (whether defective or not) must be stored and handled in the same manner as if they had no defect.
    • If you believe your Product is faulty, you must contact us using the details provided on our Website with a full description of the fault (including images) within 7 days of receipt or before use/consumption (whichever is first, unless a greater amount of time is required under the Australian Consumer Law). In providing this information to us you authorise our use and disclosure to those third parties that may assist us in assessing the defect (such as the manufacturer or third party service providers).
    • If we determine that your Product may be faulty, we will request that you send the Product back to us for further inspection. We reserve the right to further inspection before deeming a Product faulty.
    • If we determine in our reasonable opinion that the Product is not faulty, or is faulty due to fair wear and tear, misuse, failure to use in accordance with the manufacturer’s instructions, or failure to take reasonable care, we will refuse your return and send the Product back to you at your cost.
    • If we determine that the Product is faulty, we will issue you with a store credit, replacement or refund (including shipping costs) depending on the nature of the fault. All refunds will be credited back to your original method of payment unless you request otherwise and we approve this request.
    • If you fail to comply with the provisions of this clause  in respect of a faulty Product, we may, in our absolute discretion, issue only a partial refund or no refund in respect of the faulty Product.
    • Nothing in this clause 7 is intended to limit or otherwise affect the operation of any manufacturers’ warranties which you may be entitled to or any of your rights which cannot be excluded under applicable law.