FAQs
We do our absolute best to maintain a sufficient stock of items on our website, but it is still possible for items to be sold out due to high demand. In such case or if the product you desire is not listed here, do not hesitate to contact us using the form online or send an email to hello@perfumehq.com.au with the product name and quantity. We will be happy to assist you and source the product for you.
Our store is proud to offer premium express shipping to our customers. We understand that time is of the essence when it comes to receiving your order, and we strive to provide the fastest and most reliable shipping options available. We offer free express shipping (within Australia) within 1-4 business days from the time your order is shipped. For more information, please read Shipping Policy on our website.
We believe in providing our customers with the best possible shopping experience, and our return policy is just one of the ways we do that. Shop with confidence knowing that we stand behind our products and are committed to your satisfaction. You may cancel Orders up to the time that we confirm your Order in writing to you. Once we confirm your Order, your Order is binding and cannot be changed by you. However, our refunds and exchanges process in clause CHANGE OF MIND RETURNS and FAULTY PRODUCTS may apply. Please read full Return and Refund policy on our website.
Our online gift consultation service is designed to make gift-giving effortless and enjoyable. Whether you’re shopping for a special occasion or just because, our team of experts is here to help you find the perfect gift. We take the time to understand your needs and preferences, and provide personalized recommendations based on your unique situation. With our online gift consultation service, you can shop with confidence knowing that you’ve found the perfect gift for your loved one. Say goodbye to stress and uncertainty, and say hello to hassle-free gift-giving. You can book a free gift consultation by filling out the form online or by calling us on 1800 788 699. We are always here to assist.
We greatly appreciate your reviews and feedback as they play a crucial role in our continuous improvement. Your valuable insights help us understand your needs better and enable us to enhance our products and services. We are committed to providing you with the best possible shopping experience, and your feedback is an essential part of that process. Whether it’s a suggestion, a compliment, or constructive criticism, we welcome all forms of feedback. You can leave us a review on Google or send us an email on hello@perfumehq.com.au
Elevate your senses with an exquisite blend of luxury. Combining our collection of fine fragrances with our sophisticated liquor pairings is the perfect way to immerse yourself in a world of luxury, and discover the artistry crafted by these top niche brands. Find our curated selections for those who appreciate the finer things in life. You can ask for pairing advice by filling out the form online or by calling is on 1800 788 699.
We have a zero tolerance policy towards counterfeit products. We will ensure that the Products provided are genuine and obtained from trusted and legitimate sources with an authenticity guarantee. Upon request, we will provide a Letter of Authenticity for any Products purchased.
Yes, once your order is on its way, we’ll send you a confirmation email with a tracking number. You can monitor your order’s progress either on our site or the courier’s portal.
Absolutely. We employ advanced encryption methods to ensure your personal and payment details remain confidential. We never store credit card details, and all transactions are processed securely.
To retain the fragrance’s essence, store it in a cool, dry place, away from direct sunlight. Ensure the bottle is upright and sealed tightly.
We accept a range of payment options including Visa, MasterCard, American Express and Afterpay. For a detailed list, check our Payment Information section.
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