Terms & Conditions

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TERMS AND CONDITIONS FOR BUYING PRODUCTS AND JUST BROWSING

Welcome to Perfume HQ.
In these terms, we also refer to Perfume HQ as “our”, “we”, or “us”.

And you are you!

What are these terms about?

These terms apply when you use this website, being https://www.perfumehq.com.au/ and any other websites we operate with the same domain name and a different extension (“Website”).

These terms also apply when you purchase products through this Website (“Products”).

If you’re looking for our Privacy Policy, which we will comply with and you also agree to be bound by, you can find it here https://www.perfumehq.com.au/privacy-policy/.

How do I read these terms?

We separated these terms into three parts, so they are easy to read and understand.
Those parts are:
Part A: Terms for when you buy Products (applies when you buy)
Part B: Terms for when you browse and interact with this Website (applies when you browse)
Part C: Liability and warranties, and interpretation provisions (applies to both buying and browsing)
Please let us know if you have any questions about these terms, and don’t continue using this Website or purchase any Products unless you have read and agree to these terms.

I’ve returned to your Website, do I need to read these terms again?

Once you place an Order, the terms accepted at the point of sale will apply to your purchase of those Products. However, please note that we may change any part of these terms at any time by updating this page of the Website, so you may find that different terms apply next time you use this Website or purchase Products. You can check the date at the top of this page to see when we last updated these terms.

Part A:- For When You Buy Products

A. SUBMITTING AN ORDER
  • By submitting an order for purchase of a Product using the Website’s functionality (Order) you represent and warrant that:
    1.  You have the legal capacity and are of sufficient age to enter into a binding contract with us; and
    2.  you are authorized to use the debit or credit card you provide with your Order.
  • The Products consist of liquor and alcohol products, as well as fragrances and other gift products. If you Order Products that include liquor or alcohol (Alcohol Products), you are required to provide the details of your current photo ID to the delivery driver upon delivery. Due to RSA, we are unable to leave deliveries unattended. On delivery, if we don’t accept your ID, or we think you are intoxicated, then we cannot supply you with the Products because our Responsible Service of Alcohol responsibilities, and we will refuse delivery and provide you with a refund excluding delivery costs.
  • Submitting an Order constitutes your intention and offer to enter into Part A of these terms (including Part C which you agreed to by using this Website) where we will provide you with the Products you have ordered in exchange for your payment of the total amount listed upon checkout.
  • Part A of these terms is not agreed between you and us until we have approved your payment and you receive an email from us confirming that your order is being processed.
B. ACCOUNTS
  • You may submit an Order as a guest or you may submit an Order with an Account. You may be required to sign-up, register and receive an account through the Website (an Account).
  • As part of the Account registration process and as part of your continued use of the Website, you may be required to provide personal information and details, such as your email address, first and last name, preferred username, a secure password, billing, postal and physical addresses, mobile phone number, bank account information, date of birth and other information as determined by us from time to time.
  • You warrant that any information you give to us in the course of completing the Account registration process will always be accurate, honest, correct and up-to-date.
  • You agree that you are solely responsible for:
    • maintaining the confidentiality and security of your Account information and your password; and
    • any activities and those of any third parties that occur through your Account, whether those activities have been authorized by you or not
  • You also agree to let us know if you detect any unusual activity on your Account as soon as you become aware of it.
  • We won’t be responsible to you for, and expressly disclaim any liability for, any cost, loss, damages or expenses arising out of a failure by you to maintain the security of your Account information or your password.
  • Once you complete the Account registration process, we may, in our absolute discretion, choose to accept you as a registered user within the Website and provide you with an Account.
  • We may, in our absolute discretion, suspend or cancel your Account for any reason, including for any failure to comply with these terms.
C. PRODUCTS
  • (Descriptions & Packaging) We will endeavour to ensure that the Products provided will be substantially the same as the Products displayed on our Website, or as otherwise agreed with you in writing prior to you placing your Order. Please note that due to screen display, colour and brightness, and image quality, Products may not exactly match the image on our Website. Furthermore, due to the nature of the fragrance industry, the packaging may differ from the images on our Website due to seasonal considerations, marketing strategies, or improved designs, however the packaging will not compromise the authenticity or quality of the Products.
  • (Authenticity) We will ensure that the Products provided are genuine and obtained from trusted and legitimate sources with an authenticity guarantee. Upon request, we will provide a Letter of Authenticity for any Products provided.
  • (Ingredients) You acknowledge that the ingredients that our Products are made from and other descriptive information about the Product will be as specified by the manufacturer or supplier. Please contact us if the Website does not state the ingredients a particular Product is made from. If you have allergies to particular ingredients, you should be especially careful in this regard. You agree to release us from any loss or damage that may arise in relation to a Product causing or exacerbating any allergies.
  • (Availability) You acknowledge that all our Products are subject to availability. We do our best to keep our Products in stock and to keep the Site up to date on the availability of Products. If for some reason, we are unable to supply the products you order, we will contact you using the details you provided when you have placed the Order.
  • (Title and risk) Until the price of your Products is paid in full, title in those Products is retained by Perfume HQ. Risk in the Products will pass to you on delivery in accordance with clause 5. Delivery must not be refused by you.
D. PAYMENT
  • All prices are:
    1. per unit (except where indicated);
    2. in Australian Dollars; and
    3. subject to change prior to you completing an Order without notice.
  • (Payment obligations) Unless otherwise agreed in writing, you must pay for all Products at the time of placing an Order.
  • (GST) Unless otherwise indicated, amounts stated on the Website do not include GST. In relation to any GST payable for a taxable supply by Perfume HQ, you must pay the GST subject to Perfume HQ providing a tax invoice.
  • (Card surcharges) Perfume HQ reserves the right to charge credit card surcharges in the event that payments are made using a credit, debit or charge card (including Visa, MasterCard or American Express).
  • (Online payment partner) We may use third-party payment providers such as Apple Pay, Stripe or PayPal (Payment Providers) to collect payments for Products. The processing of payments by the Payment Provider will be, in addition to these terms, subject to the terms, conditions and privacy policies of the Payment Provider and we are not liable for the security or performance of the Payment Provider. We reserve the right to correct, or to instruct our Payment Provider to correct, any errors or mistakes in collecting your payment.
  • (Pricing errors) In the event that we discover an error or inaccuracy in the price at which your order was purchased (including shipping prices), we will attempt to contact you and inform you of this as soon as possible. You will then have the option of purchasing your order at the correct price, or cancelling your order. If you choose to cancel your order and payment has already been debited, the full amount will be credited back to your original method of payment.

  • (Buy Now Pay Later) We may allow you to select Afterpay or another “buy now pay later” service as a payment method at checkout. Afterpay is a payment option which allows you to purchase what you want now and pay it off later through instalments. Afterpay’s terms of use can be found here. Late fees may apply if you miss your scheduled payments. Please refer to the Afterpay website for more information. Our returns and exchange process set out in clause 6 will apply to Afterpay returns. You must continue paying any Afterpay instalments even after you have returned a Product. Remaining instalments will only be cancelled once the return has been processed. For partial returns or exchanges, Afterpay will adjust your remaining instalment amounts.

E. DELIVERY AND SHIPPING
  • (Delivery Costs) Delivery costs will be added to the cart upon checkout. The prices displayed at checkout are inclusive of delivery to the address chosen by you.
  • (Free Delivery) We may offer free delivery in Australia on carts above a certain amount. The terms and conditions for free delivery will be set out on the Website.
  • (Delivery Details) Perfume HQ may charge you for delivery at any time (notwithstanding that it may not have previously done so). Where prices are stated as inclusive of delivery:
    1. delivery is to the delivery point specifically accepted by Perfume HQ; and
    2. we will deliver the Products to you in accordance with the shipping information displayed on our Website.
  • (Delivery Issues) Third party courier terms apply to the delivery of the Products to you. Any problems with delivery should be directed to us to troubleshoot the issue. We will endeavour to assist you to ensure your delivery arrives. All delivery times provided to you are estimates only and are subject to postal delays and reasons beyond our control. We do not warrant or make any representation that your order will be delivered within the times indicated. We will not be liable for any loss or damage suffered as a result of or in connection with late deliveries.
  • (International Orders) Perfume HQ reserves the right to refuse international orders. Approved international orders may be subject to customs and import duties upon reaching its country of destination. You will be responsible for paying all customs and import duties and acknowledge that failure to pay may result in your order being held at customs. We will not be liable for any costs you may incur in having your order released from customs, including reimbursing you for any customs or import duties you may pay.
F. GIFT CARDS AND DISCOUNTS
  • GENERAL
    For the avoidance of doubt, all gift cards and vouchers issued online through our Website are only redeemable through our Website and not at our retail stores.
  • GIFT CARDS
    1. We may issue gift cards for use on our Website.
    2. Gift cards are valid online at our Website and are redeemable through our checkout in accordance with the process set out on the gift card or otherwise communicated to you by us.
    3. Gift cards are not legal tender, account cards, credit or debit cards or securities. They are not reloadable and cannot be exchanged or redeemed for cash, a discount, or anything else other than our Products.
  • VOUCHERS AND DISCOUNT CODES
    1. We may provide promotional materials and discount codes offering a discount on the Products (Voucher). To use a Voucher, you will need to enter its code at checkout.
    2. A Voucher cannot be applied retrospectively to an Order. Vouchers are non-transferrable and cannot be redeemed for cash or store credit.
    3. If any additional terms or conditions apply to the Voucher, these will be set out on the Voucher.
G. RETURNS AND EXCHANGES
  • CANCELLATION
    You may cancel Orders up to the time that we confirm your Order in writing to you. Once we confirm your Order, your Order is binding and cannot be changed by you. However, our refunds and exchanges process in clause CHANGE OF MIND RETURNS and FAULTY PRODUCTS may apply.
  • CHANGE OF MIND RETURNS:
    1. We aim to ensure that you are completely satisfied with your Products. If you are not satisfied with your Product for any reason, you may be entitled to a change of mind return. The following process applies to change of mind returns:
      • You must submit a returns request via the contact details provided on the Website. Your return request must include the relevant Order details and be submitted to us within 7 days of receipt of your Order. After you submit a returns request, you must ship the Product being returned (Return Product) at your cost, to the return address notified to you (Return Address) within 7 days of the date that the Product was delivered to you (Delivery Date).
    2. All Return Products must be returned:
      • in original, undamaged condition, with no imperfections to the Products, as determined in our sole discretion; and
      • together with any proof of purchase, packaging for the Product (also undamaged and unopened) and any other information reasonably required by us.
    3. We are not responsible for Return Products that are lost in transit or not received. We recommend you return any Return Products with tracking.
    4. If we determine, in our discretion, that you have met the requirements under this clause , we will issue you a full refund credited to the original method of payment or store credit equal to the purchase price of the Product (excluding shipping costs).
    5. If we determine that you have not met the requirements under this clause , we will not offer a return, and we may either keep the Product or deliver it back to your nominated address (at your cost).
    6. Please allow up to 10 business days from when we receive the Return Product for us to process the refund. Once we process the refund, we will send you a confirmation email.
    7. We do not offer refunds or exchanges for any sale items or international orders unless the Product is faulty.
    8. We will provide a full refund of the price paid for a Product if we determine that:
      • a Product you have ordered was not received by you solely due to failure by us;
      • a Product provided to you was not substantially the same as the Product you ordered as displayed on our Website (subject to reasonable variation as a result of screen display, colour and brightness, image quality, or any other matters outlined in clause PRODUCTS- Description & Packaging ; or
      • a Product is faulty, in accordance with clause FAULTY PRODUCTS.
  • FAULTY PRODUCTS
      1. The following process applies to any Product you believe to be faulty.
        • You must inspect all Products immediately on receipt of the Products and before use/consumption.
        • You must do all that is reasonable to prevent the Products from becoming defective or to mitigate further harm or damage. Products must be stored in a manner that does not cause any further harm or damage to the Products. Products (whether defective or not) must be stored and handled in the same manner as if they had no defect.
        • If you believe your Product is faulty, you must contact us using the details provided on our Website with a full description of the fault (including images) within 7 days of receipt or before use/consumption (whichever is first, unless a greater amount of time is required under the Australian Consumer Law). In providing this information to us you authorise our use and disclosure to those third parties that may assist us in assessing the defect (such as the manufacturer or third party service providers).
        • If we determine that your Product may be faulty, we will request that you send the Product back to us for further inspection. We reserve the right to further inspection before deeming a Product faulty.
        • If we determine in our reasonable opinion that the Product is not faulty, or is faulty due to fair wear and tear, misuse, failure to use in accordance with the manufacturer’s instructions, or failure to take reasonable care, we will refuse your return and send the Product back to you at your cost.
        • If we determine that the Product is faulty, we will issue you with a store credit, replacement or refund (including shipping costs) depending on the nature of the fault. All refunds will be credited back to your original method of payment unless you request otherwise and we approve this request.
        • If you fail to comply with the provisions of this clause  in respect of a faulty Product, we may, in our absolute discretion, issue only a partial refund or no refund in respect of the faulty Product.
        • Nothing in this clause 7 is intended to limit or otherwise affect the operation of any manufacturers’ warranties which you may be entitled to or any of your rights which cannot be excluded under applicable law.
H. INTELLECTUAL PROPERTY
  • Perfume HQ retains all intellectual property rights in the design of the Products, including the labelling and packaging, or those rights are owned by a third party. You must not attempt to copy, reproduce, manufacture or otherwise commercialise the Products.
  • In this clause , “intellectual property rights” means all copyright, trade mark, design, patent, semiconductor and circuit layout rights, trade, business, company and domain names, confidential and other proprietary rights, and any other rights to registration of such rights whether created before or after the date of these terms both in Australia and throughout the world.
I. RATINGS & REVIEWS
  • We may allow you to rate a Product (Rating) and/or provide feedback to us regarding our Products (Review), on the Website.
  • You agree:
    1. to ensure that any Rating is a true and fair reflection of your opinion regarding a Product;
    2. to provide true, fair and accurate information in your Review; and
    3. that you will not submit a Review that may be deemed rude, offensive, unlawful and otherwise inappropriate.
  • You acknowledge that we may copy, publish, distribute, translate and otherwise use any Rating and on the Website and any of our social media platforms.
  • We reserve the right to remove or delete any Rating or Review (including any Photo), in
    our sole discretion, that such Review is inappropriate.
J. PUBLISHING MEDIA ONLINE AND ON SOCIAL MEDIA
  • You may publish images or videos of the Products online or on social media (or both). If you publish images or videos of the Products, we ask that you provide accreditation to “Perfume HQ” by watermark, reference, tagging or hashtag. We reserve the right to require you to remove any images or videos that include the Products or remove any accreditation to us.
K. THIRD PARTY SUPPLIERS
  • We may do any of the following:
    1. outsource any part of performing any services related to providing the Products, including delivery of your Products; or
    2. procure materials and Products from third party suppliers, without further notice to or permission from you.
  • To the maximum extent permitted under applicable law, we will not be liable for any acts or omissions of those third parties, including where such third parties cause delay or damage to any part of your Order, or are negligent in providing services or goods.

Part B:- For When You Browse This Website

L. ACCESS AND USE OF THE WEBSITE
  • You must only use the Website in accordance with these terms and any applicable laws, and must ensure that your employees, sub-contractors and any other agents who use or access the Website comply with these terms and any applicable laws.
M. YOUR OBLIGATIONS

You must not:

    1. copy, mirror, reproduce, translate, adapt, vary, modify, sell, decipher or decompile any part or aspect of the Website without the express consent of Perfume HQ;
    2. use the Website for any purpose other than the purposes of browsing, selecting or purchasing Products;
    3. use, or attempt to use, the Website in a manner that is illegal or fraudulent or facilitates illegal or fraudulent activity;
    4. use, or attempt to use, the Website in a manner that may interfere with, disrupt or create undue burden on the Website or the servers or networks that host the Website;
    5. use the Website with the assistance of any automated scripting tool or software;
    6. act in a way that may diminish or adversely impact the reputation of Perfume HQ, including by linking to the Website on any other website; and 
    7. attempt to breach the security of the Website, or otherwise interfere with the normal functions of the Website, including by: 

             – gaining unauthorised access to Website accounts or data;
             – scanning, probing or testing the Website for security vulnerabilities;
             – overloading, flooding, mailbombing, crashing or submitting a virus to the Website; or
             – instigate or participate in a denial-of-service attack against the Website.

N. INFORMATION ON THE WEBSITE
  • While we make every effort to ensure that the information on the Website is as up-to-date and accurate as possible, you acknowledge and agree that we do not (to the maximum extent permitted by law) guarantee that:
    1. the Website will be free from errors or defects (or both, as the case may be);
    2. the Website will be accessible at all times;
    3. messages sent through the Website will be delivered promptly, or delivered at all;
    4. information you receive or supply through the Website will be secure or confidential; and
    5. any information provided through the Website is accurate or true.
  • We reserve the right to change any information or functionality on the Website by updating the Website at any time without notice, including product descriptions, prices and other Website Content.
O. INTELLECTUAL PROPERTY
  • Perfume HQ retains ownership of the Website and all materials on the Website (including text, graphics, logos, design, icons, images, sound and video recordings, pricing, downloads and software) (Website Content) and reserves all rights in any intellectual property rights owned or licensed by it not expressly granted to you.
  • You may make a temporary electronic copy of all or part of the Website for the sole purpose of viewing it. You must not otherwise reproduce, transmit, adapt, distribute, sell, modify or publish the Website or any Website Content without prior written consent from Perfume HQ or as permitted by law.
  • In this clause , “intellectual property rights” means all copyright, trade mark, design, patent, semiconductor and circuit layout rights, trade, business, company and domain names, confidential and other proprietary rights, and any other rights to registration of such rights whether created before or after the date of these terms both in Australia and
    throughout the world.
P. THIRD PARTY TERMS AND CONDITIONS
  • You acknowledge and agree that third party terms & conditions (Third Party Terms) may apply.
  • You agree to any Third Party Terms applicable to any third party goods and services, and Perfume HQ will not be liable for any loss or damage suffered by you in connection with such Third Party Terms.
Q. LINKS TO OTHER WEBSITES
  • The Website may contain links to other websites that are not our responsibility. We have no control over the content of any linked websites, and we are not responsible for that content.
  • Inclusion of any linked website on the Website does not imply our approval or endorsement of the linked website.
R. THIRD PARTY PLATFORM
  • This Website is powered by a third party platform and the terms and conditions of that third party may apply to your use of this Website to the extent applicable to you.
  • To the maximum extent permitted under applicable law and our agreement with our third party platform provider, we will not be liable for any acts or omissions of that third party, including in relation to any fault or error of the Website or any issues experienced in placing Orders.
S. SECURITY
  • Perfume HQ does not accept responsibility for loss or damage to computer systems, mobile phones or other electronic devices arising in connection with use of the Website. You should take your own precautions to ensure that the process that you employ for accessing the Website does not expose you to risk of viruses, malicious computer code or other forms of interference.
T. REPORTING MISUSE
  • If you become aware of misuse of the Website by any person, any errors in the material on the Website or any difficulty in accessing or using the Website, please contact us immediately using the contact details or form provided on our Website.

Part C:- Liability And Other Legal Terms

U. DISCLAIMERS
  • (Expiry Date) Our Products are subject to dates expiry or “use by dates”. You are responsible for ensuring that you do not use or consume our Products after that date as set out on the packaging of the relevant Product. Use or consumption of the Products after the expiry or use by date may cause illness.
  • (Allergies) Our Products may contain allergens. You are responsible for reading any product descriptions and/or determining whether any of the ingredients listed may trigger any irritation or allergies. You must not use or consume the Products if any allergic or adverse reaction may occur.
  • (Safe Consumption) You must only use or consume the Products as directed or as otherwise provided in any instructions. You should not consume any Products if the
    packaging is damaged or if any seals on the Products are broken. You are responsible for consuming the Products safely and responsible.
  • (Suitability) You are responsible for determining whether the Products are suitable for your requirements. By purchasing and using or consuming the Products, you
    acknowledge and agree that you have satisfied yourself completely on the suitability on the Products.
V. LIABILITY
  • (Liability) To the maximum extent permitted by applicable law, Perfume HQ limits all liability in aggregate of all claims to you (and any third parties who encounter the services or goods through you) for loss or damage of any kind, however arising whether in contract, tort (including negligence), statute, equity, indemnity or otherwise, arising from or relating in any way to this agreement or any goods or services provided by Perfume HQ to the amount paid by you to Perfume HQ under the most recent Order.
  • Claims for loss of or damage to Products in transit must be made against the carrier.
  • Products sold by Perfume HQ, will have only the benefit of any warranty given, and insurance held, by the manufacturer.
  • All other express or implied representations and warranties in relation to Products and the associated services performed by Perfume HQ are, to the maximum extent permitted by applicable law, excluded.
  • Nothing in this agreement is intended to limit the operation of the Australian Consumer Law contained in the Competition and Consumer Act 2010 (Cth) (ACL). Under the ACL, you may be entitled to certain remedies (like a refund, replacement or repair) if there is a failure with the goods or services we provide.
  • (Indemnity) You indemnify Perfume HQ and its employee, contractors and agents in respect of all liability for any claim(s) by any person (including any third party who encounter the services or goods through you) arising from your or your representatives’:
    1. breach of any third party intellectual property rights;
    2. breach of any of these terms;
    3. use of the Website;
    4. negligent, wilful, fraudulent or criminal act or omission; or
    5. use of any goods or services provided by Perfume HQ.
  • (Consequential loss) To the maximum extent permitted by law, under no circumstances will Perfume HQ be liable for any incidental, special or consequential loss or damages, or damages for loss of data, business or business opportunity, goodwill, anticipated savings, profits or revenue arising under or in connection with this Website, these terms or any Products or services provided by Perfume HQ (except to the extent this liability cannot be excluded under the Competition and Consumer Act 2010 (Cth)).
W. GENERAL
  • GOVERNING LAW AND JURISDICTION:
    This agreement is governed by the law applying in New South Wales, Australia. Each party irrevocably submits to the exclusive jurisdiction of the courts of New South Wales, Australia and courts of appeal from them in respect of any proceedings arising out of or in connection with these terms. Each party irrevocably waives any objection to the venue of any legal process on the basis that the process has been brought in an inconvenient forum.
  • WAIVER
    No party to these terms may rely on the words or conduct of any other party as a waiver of any
    right unless the waiver is in writing and signed by the party granting the waiver.
  • SEVERANCE
    Any term of these terms which is wholly or partially void or unenforceable is severed to the extent that it is void or unenforceable. The validity and enforceability of the remainder of these terms is not limited or otherwise affected.
  • JOINT AND SEVERAL LIABILITY: An obligation or a liability assumed by, or a right conferred on, two or more persons binds or
    benefits them jointly and severally.
  • ASSIGNMENT:
    A party cannot assign, novate or otherwise transfer any of its rights or obligations under these terms without the prior written consent of the other party.
  • COSTS: Except as otherwise provided in these terms, each party must pay its own costs and expenses in connection with negotiating, preparing, executing and performing these terms.
  • ENTIRE AGREEMENT
    This agreement embodies the entire agreement between the parties and supersedes any prior negotiation, conduct, arrangement, understanding or agreement, express or implied, in relation to the subject matter of these terms.
  • INTERPRETATION
    1. (singular and plural) words in the singular includes the plural (and vice versa);
    2. (currency) a reference to $, or “dollar”, is to Australian currency;
    3. (gender) words indicating a gender includes the corresponding words of any other gender;
    4. (defined terms) if a word or phrase is given a defined meaning, any other part of speech or grammatical form of that word or phrase has a corresponding meaning;
    5. (person) a reference to “person” or “you” includes an individual, the estate of an individual, a corporation, an authority, an association, consortium or joint venture (whether incorporated or unincorporated), a partnership, a trust and any other entity;
    6. (party) a reference to a party includes that party’s executors, administrators, successors and permitted assigns, including persons taking by way of novation and, in the case of a trustee, includes any substituted or additional trustee;
    7. (these terms) a reference to a party, clause, paragraph, schedule, exhibit, attachment or annexure is a reference to a party, clause, paragraph, schedule, exhibit, attachment or annexure to or of these terms, and a reference to these terms includes all schedules, exhibits, attachments and annexures to it;
    8. (document) a reference to a document (including these terms) is to that document as varied, novated, ratified or replaced from time to time;
    9. (headings) headings and words in bold type are for convenience only and do not affect interpretation;
    10. (includes) the word “includes” and similar words in any form is not a word of limitation; and
    11. (adverse interpretation) no provision of these terms will be interpreted adversely to a party because that party was responsible for the preparation of these terms or that provision.
X. NOTICES
  • Any notices required to be sent under this agreement must be sent via email using the party’s email addresses set out in this agreement, and the email’s subject heading must refer to the name and date of this agreement.
  • If no email address is stated in this agreement, the notice may be sent to the email address most commonly used by the parties to correspond in relation to this agreement at the time the notice is sent.
  • The notice will be considered to be delivered 24 hours after it was sent, unless the sender has reason to believe the email failed to send or was otherwise not delivered or received.